What size businesses do you work with?

We specialise in supporting UK SMEs, typically businesses with 10–150 users. Our services scale with your team, whether you are a growing startup or an established mid-sized organisation.

How do you compare with larger IT providers?

We run the same disciplines you would expect from a large MSP: SLA-backed response, proactive monitoring, documented environments, security reviews, and quarterly reporting. The difference is who does the work. With us, your issues are handled by senior engineers from the first contact, not logged by a call handler and escalated through tiers. You get large-provider standards without the queues, hand-offs, or account churn.

How quickly can you respond to support requests?

For critical issues, we target a 1-hour response time during business hours. Standard requests are typically acknowledged within 4 hours. Our support hours are Monday to Friday, 08:00–18:00 UK time.

Do you require long-term contracts?

We offer flexible monthly agreements after an initial 3-month term. This gives us time to properly onboard your environment and demonstrate value, while giving you the flexibility to adapt as your needs change.

What is included in the onboarding fee?

Onboarding covers documentation of your environment, security baseline assessment, configuration of monitoring tools, and initial optimisation recommendations. It is a one-off investment that ensures we understand your business and can support you effectively.

Can you help with projects outside of ongoing support?

Yes, we offer project-based work for migrations, new deployments, and major changes. These are scoped and quoted separately from your monthly support agreement.

Do you provide onsite support?

Our core service is remote-first, which keeps costs down and response times fast. Onsite support is available as an add-on for situations that genuinely require hands-on work, such as hardware installations or complex network changes.

A senior engineer on your ITfrom first contact

SLA-backed support, a managed security programme, and board-level cloud strategy for UK SMEs. No call queues, no junior triage, no waiting to reach someone who can actually help.

See services

No long-term contracts. Flexible monthly agreements after an initial 3-month term.

Your IT, under control

Example snapshot

MFA enforced on every account
Enforced
Device patching & encryption
Compliant
Backup restore test
Passed
Azure budget alerts
On track

Response Time

Under 1 hour for critical issues

UK Support

Mon–Fri, 08:00–18:00

Accredited and partnered with

Microsoft Partner

ICO Registered

Why Connect Technologies

Enterprise discipline, without the enterprise runaround

We run the same standards as the largest managed service providers, and deliver them without the call queues, hand-offs, or account churn.

Senior Engineers Only

No tiered helpdesk, no call handlers. The person who answers is the person who fixes it.

Security as Standard

MFA, conditional access, and device encryption are built into every agreement, not sold as extras.

SLA-Backed Response

Response targets are written into your agreement and reported against every month.

Transparent Reporting

Documented environments, monthly service reports, and quarterly reviews as routine, not on request.

17+

Years Enterprise & MSP Engineering

Based Support

1hr

Critical Response SLA

99.9%

Uptime Target

Measurable Results

Outcomes that matter to your business

We focus on delivering measurable improvements to your IT operations and security, not just keeping the lights on.

Our service commitments

Written into every agreement and reported against monthly

Critical issue response
Under 1 hour
Standard request acknowledgement
Within 4 hours
New user setup
Within 24 hours
Service reporting
Monthly, every month
Security and strategy reviews
Quarterly
Backup restore testing
Quarterly, documented

Reduce IT Downtime

Proactive monitoring and fast response times keep your team productive and your systems running.

99.9%

Uptime target

Improve Security Posture

MFA enforcement, device hygiene, and conditional access policies protect your business from threats.

100%

MFA enforcement as standard

Standardise Onboarding

Consistent processes for joiners, movers, and leavers reduce risk and save administrative time.

<24hr

User setup commitment

Control Azure Costs

Budget alerts, tagging standards, and governance frameworks prevent cloud cost surprises.

Monthly

Azure cost review included

How secure is your Microsoft 365 setup?

Ten plain-English questions, about 3 minutes, and you get a score with a practical action plan. No technical knowledge needed, and nothing to install.

Take the free assessment

Our Process