Our Services

Comprehensive IT support and cloud services designed for UK SMEs. Clear scope, transparent pricing, and genuine expertise.

Managed IT Support

Remote helpdesk and ticket-based support to keep your team productive. We handle day-to-day IT issues so you can focus on your business.

What you get

  • Dedicated helpdesk access via email, phone, and portal
  • Ticket-based issue tracking and resolution
  • Remote troubleshooting and support
  • Escalation paths for complex issues
  • Monthly service summary reports
  • Proactive system monitoring alerts

Typical problems solved

  • IT issues slowing down your team
  • No clear point of contact for support
  • Inconsistent response times
  • Lack of visibility into ongoing issues

What is included

  • Monday–Friday support (08:00–18:00)
  • Remote support for all users
  • Standard response time SLAs
  • Monthly reporting

What is not included

  • Onsite visits (available as add-on)
  • Out-of-hours support (available as add-on)
  • Hardware procurement
  • Project work and migrations

Microsoft 365 Management

Keep your Microsoft 365 tenant healthy, secure, and well-administered. We handle the ongoing maintenance so you get the most from your investment.

What you get

  • Tenant health monitoring and maintenance
  • User and group administration
  • Licence management and optimisation
  • Email configuration and troubleshooting
  • SharePoint and Teams administration
  • Security and compliance configuration

Typical problems solved

  • Misconfigured Microsoft 365 settings
  • Licence sprawl and wasted spend
  • Inconsistent user provisioning
  • Security gaps in your tenant

What is included

  • Ongoing tenant administration
  • User lifecycle management
  • Basic security configurations
  • Monthly health checks

What is not included

  • Microsoft 365 licence costs
  • Major migrations (quoted separately)
  • Custom app development
  • Advanced compliance implementations

Security Baseline

Establish foundational security controls to protect your business from common threats. Practical security that balances protection with usability.

What you get

  • Multi-factor authentication (MFA) enforcement
  • Conditional access policy design and implementation
  • Device encryption verification
  • Endpoint protection guidance
  • Security posture assessment
  • Quarterly security review meetings

Typical problems solved

  • Accounts vulnerable to password attacks
  • No visibility into device security
  • Inconsistent security policies
  • Uncertainty about your security posture

What is included

  • Initial security baseline assessment
  • MFA rollout and enforcement
  • Basic conditional access policies
  • Ongoing security monitoring

What is not included

  • Advanced threat hunting
  • SIEM implementation
  • Penetration testing
  • Compliance certifications

Endpoint & Device Management

Keep your devices patched, compliant, and performing well. Consistent device management reduces risk and support burden.

What you get

  • Patch management and deployment
  • Standard device build configuration
  • Policy enforcement across endpoints
  • Device inventory and tracking
  • Compliance reporting
  • Application deployment support

Typical problems solved

  • Devices running outdated software
  • Inconsistent device configurations
  • No visibility into device compliance
  • Manual, time-consuming deployments

What is included

  • Monthly patching cycles
  • Standard policy configuration
  • Device compliance monitoring
  • Basic application deployment

What is not included

  • Hardware procurement
  • Physical device repairs
  • Custom application packaging
  • Mobile device management (available as add-on)

Backup & Recovery

Protect your business data with a robust backup strategy. We design, implement, and regularly test your backup and recovery capabilities.

What you get

  • Backup strategy design and documentation
  • Cloud and on-premises backup configuration
  • Regular backup verification
  • Restore testing and validation
  • Recovery runbooks and procedures
  • Business continuity planning support

Typical problems solved

  • No clear backup strategy
  • Untested backup and recovery processes
  • Uncertainty about data recoverability
  • Gaps in backup coverage

What is included

  • Backup strategy assessment
  • Configuration and monitoring
  • Quarterly restore tests
  • Recovery documentation

What is not included

  • Backup storage costs
  • Disaster recovery site provision
  • Full business continuity consulting
  • Backup software licensing

Azure Operations

Governance, cost control, and operational management for your Azure environment. Get control of your cloud infrastructure.

What you get

  • Subscription governance and policy setup
  • Budget alerts and cost monitoring
  • Resource tagging standards
  • RBAC policy management
  • Monthly cost review and optimisation
  • Infrastructure recommendations

Typical problems solved

  • Unexpected Azure bills
  • No clear governance framework
  • Inconsistent resource management
  • Security gaps in cloud configuration

What is included

  • Governance framework setup
  • Monthly cost reviews
  • Basic RBAC management
  • Budget alerting

What is not included

  • Azure consumption costs
  • Major architecture redesigns
  • Custom development
  • Azure Reserved Instance purchasing

Need help choosing the right services?

Book a 30-minute review and we will help you identify which services would benefit your business most.